If the low gravity is again found the
next time the battery is brought in, the battery should be removed and
given a bench charge. If the bench charge puts the battery in good
shape, and the subsequent gravity readings are high, no trouble is
present. If, however, the low gravity readings begin to drop off
again, it is probable that new separators are required, especially if
the battery is about a year old.

The logical course of events in the testing and filling service is to
keep the battery properly filled (at no cost to the customer), give
the battery an occasional bench charge (for which the customer pays),
reinsulate the battery when it is about a year old (for which the
customer pays), and sell the customer a new battery when the old one
is worn out. If some trouble develops during the lifetime of the
battery which is not due to lack of proper attention, the customer
should pay to have the repairs made. From this the battery man will
see how the Testing and Filling Service pays. The way to get business
is to have people come to your shop. Become acquainted with them,
treat them right, and you need not wonder where the money is to come
from.

SERVICE RECORDS

In order to run a repair shop in an orderly, business-like manner, it
is necessary to have an efficient system of Service Records. Such a
system will protect both the repairman and the customer, and simplify
the repairman's bookkeeping. For a small service station a very simple
system should be adopted. As the business grows, the service record
system must necessarily become more complicated, since each battery
will pass through several persons' hands. Battery manufacturers
generally furnish service record sheets and cards to their service
stations, and the repairman who has a contract with a manufacturer
generally adopts them. The manufacturers' service record systems are
often somewhat complicated, and require considerable bookkeeping.

For the smaller service station a single sheet or card is most
suitable, there being only one for each job, and carbon sheets and
copies being unnecessary. Such a service record has three essential
parts: (a) The customer's claim check. (b) The battery tag. (c) The
record card. Fig. 183 shows a service record card which is suitable
for the average repair shop. Part No. I is the customer's claim check,
Part No. 2 the battery tag, and part No. 3 the record card, and is 5
inches by 8 inches in size. The overall size o