hole organization of Department
Stores gather is the man, or men, who put up the capital; who own,
control and manage the business; and who insist that the profits shall
be consistent with their expectations. They not only put up the cash,
but define the policy of the business, and organize and develop the
system under which it operates. The organizing and executive ability, as
well as the faculty of knowing men, must be largely displayed; knowing
men, and how to combine them; knowing how to use their capabilities and
energies, how to bring out all their qualifications and all their
ambitions.
The management must be of large perspective and broad experience, make a
close study of store-keeping ways and methods, be quick to take
advantage of every new idea in service and appointments, and
enterprising in everything that goes to make a business strong and
successful. Associated with the head of the business, usually selected
from active workers who live with the business every day, are a few who
are taken into intimate relations with the business policy, and who very
materially assist in its development, and in the working out and
building up of the system by which the business is carried on. Capable,
intelligent, energetic, lieutenants, who are intensely interested, and
who exhibit no lack of earnestness or energy; who are imbued with
implicit faith and confidence in whatever may be advocated and decided
upon, and who direct their best efforts to its accomplishment.
The System.
The system that dresses the windows with attractive goods, that provides
the special bargains, that furnishes such a variety of goods comprising
nearly everything that people wear or use, that gives a courteous and
agreeable service under all conditions, that provides a place to rest
when fatigued, that enables shopping to be done under such favorable
circumstances, that delivers all purchases promptly, and if a mistake
has been made in the selection, or for any reason goods bought are not
satisfactory, presents no difficulty in their being exchanged or the
money refunded; the system which does all this and more is not the
result of accident or chance, but there is a vast machinery behind it
all which directs and controls.
But the system must do much more than this. It must provide for getting
at results, and it is in this respect that the perfection of the system
is reached. While the store space is divided up into little stores o
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