because a liberal buyer, who is well
known, approaches the counter. Goods must not be misrepresented.
Customers buy upon the understanding that they can get their money back
without argument, therefore only true representation must be made.
Exaggerated statements, or trickery in selling goods, is not permitted.
In all matters relating to the business of the house the greatest
courtesy is required. Clerks are expected to accommodate themselves, as
far as possible, to the peculiarities of those they are serving, being
civil and polite in their attentions. Should articles asked for be in
another department, customers should be informed where they may be
obtained; and if clerks don't know, they should refer to the floor
manager. If clerks don't happen to have just the article the customer
asks for, they should show the nearest they have in stock, and if that
won't answer the purpose, consult the head of the department, and
possibly it could be procured. They should try and understand what the
customer wishes and get it as near as possible, never showing too many
goods at a time, as it is confusing and often results in the loss of a
sale. If a second customer is waiting, a disengaged clerk should be
called. If all are busy, customer should be asked to be seated until one
is disengaged. The undue urging of merchandise upon customers is not
countenanced, nor yet is indifference in the slightest degree permitted.
While large sales are important factors with all salespeople, and
largely form the basis for salary paid, yet genuine interest in their
duties, the exercise of patience, showing goods pleasantly and
cheerfully, polite attention and care in waiting upon customers, are
also very important factors in the recognition of value of services.
Clerks should always leave a good impression and never let customers go
away feeling that they have been treated in an overbearing or uncivil
manner, as it hurts the clerks personally and also the house. The
interests of employer and employee being identical, better opportunity
for advancement and greater compensation is assured the more the store
prospers. Upon all matters, under all conditions, the greatest courtesy
is insisted upon.

Exchanging Goods.

The general understanding existing with Department Stores concerning
merchandise sold is, that if for any reason it is not satisfactory it
may be returned and exchanged or money refunded, on customer's request.
This understand