ing, however, has some qualifications,--such as articles
that have been worn, when such a time has elapsed between the purchase
and return as to render articles unsalable, goods made to order
according to measurements, toilet goods, etc.; but, with few exceptions,
the almost unalterable rule is to exchange cheerfully, to avoid
unnecessary questions or remarks, rather preferring to be occasionally
the subject of imposition than to leave an unpleasant impression. Where
an exchange is desired in the same department as purchase was originally
made, an exchange bill is issued. Should the customer select other goods
of less value than the exchange bill, the cash office, when new check
and exchange bill are received, will return the difference in change.
The exchange bill, when signed by the head of a department, or one
authorized, is good for its value in any department; and should the
customer not be able to make a suitable selection, this bill, when
properly stamped or signed, is good for cash on presentation. These
exchanges, as collected and audited, are usually deducted from each
department's daily sales.

Floor Managers and Ushers.

Floor managers must be thoroughly familiar with and see to the
enforcement of the rules of the house, as applied to their sections.
They must see that each department in their division is promptly
prepared for business, covers off, and everything in order, and must
have a general supervision over their division. Aisle space, circles and
fixtures must be kept scrupulously clean. All cardboard, paper, twine,
boxes, etc., removed from goods sold during the day, must be sent from
the departments at regular intervals, and not allowed to accumulate and
present an untidy appearance, being first thoroughly examined, to see
that no goods are contained. Sweeping should be avoided as much as
possible during the day, but the departments at all times must be neat
and clean in appearance. They should not allow cash boys or parcel boys
to loiter in their division, and should see that all customers are
properly served, and the greatest courtesy and politeness shown them,
whether buying or simply looking at goods. Strangers from out of town
visiting the store should be made to feel at home, and particular
attention paid them. Should they desire to be shown through the store,
it should be arranged. They should be impressed with the manner of doing
business, and this effect is best secured where consi