s or exchanges. As
goods are received the packages should be examined as to identification,
whom and where from, and entered up alphabetically under the date
received, with all particulars required, and goods placed in suitable
compartments. When letter of explanation is received, goods are easily
located, and both should be given to special exchange clerks, who will
secure the necessary exchange bills and make such new selections as
customers may desire.

The cause of all goods returned should be thoroughly investigated in
every instance, and where the fault lies with the house, the customer
should be reimbursed for any extra expense incurred; and whatever
department or individual is to blame should be made fully acquainted
with their error, and such steps taken as will prevent a repetition of
it.

Usually associated with this work is a special section, which should
deal with all letters of complaint. The cause of all complaints should
be fully enquired into and at once. There should be no delay whatever,
but immediate answers insisted upon. Explanations should be complete and
to the entire satisfaction of customers, and any loss through
carelessness or errors made good without reserve. Each department and
their help should be held strictly accountable for any claims which,
upon investigation, show where the responsibility should rest. This
feature of promptly adjusting all differences and satisfying every
reasonable demand leads to continued and increased confidence, and
should, therefore, be given very particular attention.

Samples.

The preparation, selection and sending out of samples should receive the
most careful attention. In some cases requests for samples are
distributed among the different departments and are filled and sent to
the sample department, but this method with progressive houses is
considered slow, and for this reason alone unsatisfactory.

The improved method is to cut from the piece such lengths of goods as
are required. These are sent to the sample department with width, price
and full particulars, where suitable paper printed in squares, the size
of sample to be sent, are attached. These are sewn by machines driven by
electric power and afterwards cut in proper sizes by electric cutting
knife, prices inserted and placed in partitioned spaces in drawers
arranged in suitable cabinets. As requests for samples are received,
they are filled direct from these drawers, and sent out by