ulting
through carelessness or neglect, either to goods or rig, and must
account for horse covers, blankets, rugs, etc., with which they may be
supplied. Drivers should always weight their horses when leaving the
wagon. Each driver should be given sufficient money for making change,
which he must have with him on each delivery for C. O. D. parcels, and
excuses, as a rule, are not accepted for the non-delivery of a parcel on
account of inability to make change.

Drivers should not allow C. O. D. parcels to be opened without an
order. Customers should be told that this rule cannot be broken; but if
they pay for goods that are not satisfactory they can be returned and
the money will be refunded. Drivers are held responsible for all parcels
entered on their sheets, and should check off these parcels at the
store, placing them in the wagon in the order of delivery as near as
possible, thus saving time in sorting up their loads while on the route.
Amounts due on C. O. D. parcels should be compared with entry on C. O.
D. sheets, to avoid mistakes. When the delivery is completed, sheets
should be signed and returned, and if, for any reason, any parcels have
not been delivered, satisfactory explanations should be given. Any
repairs needed should be reported upon arrival at the stables. Notes
should be made of any complaints from customers and the same reported.
When instructions are given to call for customer's goods, they should be
got at the first opportunity and handed over to the proper person. If
not able to obtain them, the reason should be given. Under no
circumstances should passengers be carried while delivering goods.
Special instructions are usually issued for extra deliveries before
holidays, or on extra busy days.

Stables.

The stables are usually models of neatness and perfect in arrangements,
every modern convenience being brought into use, providing accommodation
for a delivery system of hundreds of horses and wagons used daily in
delivering goods in the city and suburbs. Heated throughout with steam,
lighted by electricity, and electric power applied to rotary brushes for
grooming, hydraulic elevator service capable of lifting tons of feed and
grain to upper floors, basement fitted up with complete blacksmith shop
for horse shoeing, wagon and sleigh repairing. Ground floor space is
usually devoted to wagons, each having its respective station. Easy
stairways provided for horses to reach the upper flo