deration is shown
them. It is better to answer the inquiries of customers by accompanying
them to the department asked for and requesting a salesperson to wait on
them, rather than pointing to that department, and much better to name
the salesperson than to use the word "forward." They should see that
goods do not collect at any time at the parcel desks, but that they are
removed by carriers promptly. They should attend, in case of sickness or
accident, to any customer, see that they are taken at once to the place
provided, and report the same. Any claims or complaints of customers
should be referred to them, and their best efforts used to adjust any
errors made, and, where necessary, refer them to the Complaint
Department. They should see that customers returning goods for exchange,
or desiring money returned, are promptly and properly served. They
should bring to the notice of the house the existence of inefficient or
inattentive help, and report anything which in their judgment should
have attention.

Making Out Checks, Etc.

This is not as simple as it may appear, and to master it thoroughly
requires time, care and attention. Whether it is filling out a
purchasing ticket, a C. O. D. check, or a regular sales check, special
care must be exercised, as one cannot afford to exhaust the patience of
customers by exhibiting a lack of knowledge. Every check in a check book
should be accounted for: a spoiled check should be marked "Nil" or
"Void," be signed by one in authority and sent to the cashier. Quantity,
goods and prices should always be written plainly, all blanks properly
filled out, plain, neat writing, and particularly good figures.
Salespeople are usually held responsible for all errors made in checks
or on purchasing tickets, and should always use their own book. They
should always mention to customer the amount of money received, and
enter the amount on their check at once. Many people strictly honest
might forget what money they handed in, and when change is returned
might claim that the bill given was of a larger denomination. Repeating
the amount received will avoid argument afterwards. Duplicates should be
closely examined, to see that the black-leaf impression is good. Change
should be counted in giving it to customer, and where goods are to be
sent, the name and address given should be repeated. The use of
purchasing tickets should be encouraged. Customers should be asked if
they intend making f