ere buckled to the end of a wire? Human
nature is the same, face to face or voice to voice; surely then, if
he set his mind to the task, he could make himself more than a mere
string of words over a telephone. Heretofore he had been working
wholly with his fingers, his ear-drums, and his vocal cords; he
determined henceforth to exercise his intelligence, if he had any. It
was indeed high time, for Miss Harris was undoubtedly slipping away,
lured by luxuries no clerk could afford, and, moreover, he, Mitchell,
was growing old; in a scant two years he would be able to vote. He
began forthwith to analyze the situation.
There wasn't much to it. His telephone calls came almost wholly
from the purchasing departments of the various railroads. Daily
requisitions were filled by the stenographers in those railway
offices, young ladies who through their long experience were allowed
to attend to the more unimportant purchases. It was in quoting prices
on these "pick-ups" that Mitchell helloed for eight hours a day.
Of course no large orders ever came over his wire, but this small
business carried an unusual profit for supply houses like Comer &
Mathison, and in consequence it was highly prized.
After a period of intense and painful thought the young man realized,
for the first time, that it was not the telephone itself which asked
for price and time of delivery, but a weak, imaginative human being,
like himself, at the other end of the wire. He reasoned further that
if he could convince that person that the voice from Conner & Mathison
likewise issued from a human throat, then it might be possible to get
away, in a measure at least, from the mechanical part of the business
and establish altogether new relations. If there were really a
science to salesmanship, it would work at long distance as well as at
collar-and-elbow holds, and Mitchell's first task, therefore, should
be to project his own personality into the railroad offices. He went
to bed still trying to figure the matter out.
His opportunity to test his new-born theory came on the following
morning when an irritable female voice over at the Santa Fe asked the
price on twenty kegs of rivets.
"Good morning, Santa Fe-male," he answered, cheerily.
There was a moment of amazed silence, then the young lady snapped:
"'Good morning'? What is this, the Weather Bureau? I want Comer &
Mathison."
"Gee! Can't a fellow display a little courtesy in business?" Mitchell
inquire
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