ness, sympathy,
frankness, expressiveness, humor, loyalty, and love of others. Think of
these one by one, and realize how many of them you already possess to a
considerable degree.

You may not be optimistic; perhaps you lack self-confidence, or maybe
you are wanting in courage. But with the possible exception of these
three "heart" qualities of the master salesman, you are not deficient
now in the emotional essentials of successful salesmanship. You need
only a _higher degree_ of each.

Develop all your capability in the other qualities, and you will find
you have become an optimist. Your self-confidence, too, will grow as
fast as you increase your ability. When you are full of optimism and
self-confidence, you will not find it difficult to create courage within
yourself. _Then you will have the complete emotional equipment of a
master salesman._ The exact way to develop courage with certainty is
explained in the second chapter of "The Selling Process," with especial
reference to the professional salesman, who _must_ meet his prospects
courageously in all circumstances if he would succeed.

[Sidenote: Ethical Essentials]

Nor is it hard for you to qualify yourself _ethically_ for mastery of
the selling process. Surely your intentions are right. You mean to be
honest and truthful. You can be of good moral character. You expect to
be reliable. It should be easy for you to love your chosen work.

[Sidenote: Spiritual Capacity]

There remains, finally, the essential of _spiritual capacity_ for
selling. It comprises idealism, vision, faith, desire to serve, ability
to understand other men. Perhaps you are deficient in some of these
spiritual qualities now. But with idealism all about you in the spirit
of the world cannot you, too, lift your eyes to higher purposes than the
satisfaction of merely selfish desires? Are you not able to look
broadly, instead of narrowly at life? You know you must have faith--that
you cannot make sure of success if you doubt. Your mission as a true
salesman of yourself should be to serve your prospects by satisfying
their real needs for the abilities you have. Love of others results from
serving them with what you can supply that they lack.

In no respect, then, from personal good appearance to spiritual
capacity, need you be other than _your best possible self_ to qualify
for certain success with the selling process.

[Sidenote: Change and Growth Necessary]

Reference has been made re