Project Gutenberg's The Book of Business Etiquette, by Nella Henney

This eBook is for the use of anyone anywhere at no cost and with
almost no restrictions whatsoever. You may copy it, give it away or
re-use it under the terms of the Project Gutenberg License included
with this eBook or online at www.gutenberg.org

Title: The Book of Business Etiquette

Author: Nella Henney

Release Date: October 13, 2007 [EBook #23025]

Language: English

Character set encoding: ASCII

*** START OF THIS PROJECT GUTENBERG EBOOK THE BOOK OF BUSINESS ETIQUETTE ***

Produced by Audrey Longhurst, Marcia Brooks and the Online
Distributed Proofreading Team at http://www.pgdp.net (This
file was produced from images from the Home Economics
Archive: Research, Tradition and History, Albert R. Mann
Library, Cornell University)

_The Book of_
BUSINESS ETIQUETTE

_The Book of_
Business Etiquette

Garden City New York
Doubleday, Page & Company
1922

COPYRIGHT, 1922, BY
DOUBLEDAY, PAGE & COMPANY

ALL RIGHTS RESERVED, INCLUDING THAT OF TRANSLATION
INTO FOREIGN LANGUAGES, INCLUDING THE SCANDINAVIAN

PRINTED IN THE UNITED STATES
AT
THE COUNTRY LIFE PRESS, GARDEN CITY, N. Y.

_First Edition_

RESPECTFULLY INSCRIBED
(AS BEFITS AN AUTHOR)

TO
THREE BUSINESS MEN

ACKNOWLEDGMENT

It would be a pleasure to call over by name and thank individually the
business men and the business organizations that so graciously furnished
the material upon which this little book is based. But the author feels
that some of them will not agree with all the statements made and the
inferences drawn, and for this reason is unable to do better than give
this meager return for a service which was by no means meager.

CONTENTS

PART I

CHAPTER PAGE

I. THE AMERICAN BUSINESS MAN 1

II. THE VALUE OF COURTESY 17

III. PUTTING COURTESY INTO BUSINESS 40

IV. PERSONALITY 70

V. TABLE MANNERS 94

VI. TELEPHONES AND FRONT DOORS 108

VII. TRAVELING AND SELLING 130

VIII. THE BUSINESS OF WRITING 153

IX. MORALS AND MANNERS 183

PART II

X. "BIG BUSINESS" 209

XI. IN A DEPARTMENT STORE 242

XII. A WHILE WITH A TRAVELING MAN 250

XIII. TABLES FOR TW