for him in advance; by showing him how to eliminate unnecessary
motions; by teaching him to make every portion of his work, however
simple, a scientific performance; by studying his own individuality to
the extent of assisting him to correct methods which militated equally
against his own highest efficiency and the obtaining of the highest
efficiency of the machine he operated; by bringing him to a realization
that traditional knowledge of his specialty was a lower grade of skill
than that knowledge gained by modern scientific study.
On the other hand, he undertook to correct faults of administration as
well as inefficient methods of execution, demonstrating to each manager
the cash value to the Consolidated Companies of this close co-operation
with his workmen. It was shown that greater product was to be obtained
from workmen who performed their tasks under conditions which tended to
make them happy and contented, which gave them opportunities to advance
themselves to points marked only by their personal limitations; where
they could maintain their self-respect and with his help increase it, in
that they could hope to become the most skilful operatives in their
particular specialties, and to earn higher wages than any employer could
afford to pay under other conditions. With every machine, human or
mechanical, running each day at its maximum degree of productivity,
Gorham knew that the corporation could well afford to share its largely
increased income with those who had co-operated to secure it; and the
workmen could not begrudge their employer the augmented profits, since
they not only had received their share, but because they knew that the
increase was the result of the efforts of the management quite as much
as their own.
Throughout the offices themselves was to be found every equipment which
modern ingenuity had devised for shortening the processes of daily
routine, and of eliminating or reducing to a minimum the details which
so clog the wheels of any large enterprise unless properly systematized.
Every man exactly fitted the position in which he was placed, and the
machine moved forward with an accuracy and a force which was
irresistible. The same casual visitor would have noticed this had he
been at all observant, and could not have failed to admire the precision
which marked every business incident, however trivial.
Shortly after Covington's return to New York the Companies' offices were
honored by a vi
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